OptiBac Probiotics Company Logo. Buy Probiotics & Prebiotics Online.

Privacy Policy

Wren Laboratories Ltd, UK based creator of OptiBac Probiotics has created this privacy statement in order to demonstrate our firm commitment to internet user privacy.  The following discloses our information gathering and use practices for the OptiBac Probiotics Hong Kong website, www.optibacprobiotics.hk.

Information Collection Notice

This website does not offer the ability to site visitors to post personal information or personally identifiable information.  It collects information only from site visitors who register with the site, make online purchases, send emails to customer services and related services, and from visitors who request stockist information through our online forms.  We use the information visitors provide us to facilitate their orders and to reply to customers enquiries and then retain it securely or discard (delete) it promptly.  Wren Laboratories Ltd. Does not rent, sell, or distribute personally identifiable information to third parties.

When you visit our website our webserver does automatically record the name of your internet service provider (ISP), the website from which you visited us, the pages on our site you visit amongst other statistics through the ultilisation of “Cookies”.  Please see below for details on how optibacprobiotics.hk uses cookies during your visit.

Other personal information as mentioned above is submitted voluntarily by the visitor via email of online form.  On occasion, Wren Laboratories may initiate online surveys and polls, through the OptiBac website for which limited personal information may be requested such as first and last name, email address, postal address and personal opinions in regards to our probiotic product lines.  These surveys and polls will open to voluntary information submission with a clear indication of what information may be posted on the website for open viewing, if any.  All other information will be securely retained and used by Wren Laboratories Ltd. For analysis, product development, quality assurance and marketing purposes.


For each visitor to optibacprobiotics.hk our web server automatically recognises and stores information such as the visitor’s IP address/domain name combination, type of web browser, computer operating system (eg. Windows of Mac OS), and any referring websites.  When you visit www.optibacprobiotics.hk, our server sends a “cookie” to your browser.  Cookies are small amounts of data that our website sends to your computer while you are visiting the website.  This information gets stored on  your computer’s hard drive and allows our web server to distinguish between visitors and analyse traffic patterns through our website.  Most web browser software automatically accepts cookies, but you can change your browser setting to prevent that if you do not wish to store the information on your computer.

How to turn off all cookies differs for each web browser (eg. Internet Explorer, Netscape, etc.) so you may wish to consult your browser’s “Help” menu for additional information.

Information Disclosure

We may disclose information about you to third parties to comply with applicable laws and regulations.  We also reserve the right to disclose information to third parties where a complaint arises concerning your use of our website, and we verify such use being inconsistent with the Privacy Policy of our Terms of Use.

We also share information about visitors to this site in an anonymous or aggregate form(i.e. without disclosing specific details, names, email addresses etc.) with third parties including business partners, and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

We may provide your information to third party processors to administer and process for the purposes notified to you in this privacy policy, and we may also share details with third parties (such as auditors or legal advisors) to obtain professional advice.  Any such processing will be governed by an agreement in form required by law, preserving any and all of your statutory data protection rights.

It is possible that we could merge with or be acquired by another business.  To the extent legally permissible and in conformity with the conditions of this Privacy Policy, we may share the information we hold that relates to you with the resulting entity.

Information Use

We collect information so we are able to: provide customer or related services in response to your enquiries or product information you request via email or online form; to organise or carry out promotional events, manage our relationship with you; inform you of changes made to our sites; inform you of products, services, promotions and offers which you may find interesting; and understand general visitor trends and patterns so we can develop and support existing and developing marketing strategies.

We use cookies and derived technical information to personalise your visit to our site, analyse website traffic and to track customer trends and patterns in order to help us improve the design and content of our site for visitors and to assist in our marketing initiatives.

External Website Links

Some of our web pages contain links to other sites that are NOT covered by this Privacy Policy where information collection and privacy practices may be different from ours.  Visitors should consult the other sites’ privacy notices as we are not responsible for and have no control over information that is submitted to, or collected by, these third-party sites.

Information Security

Our web hosting agency institutes commercially reasonable security systems including firewalls to guard against access to submitted and technically gathered data.  In addition, we have implemented organisational security measures to protect your personal information against accidental or intentional manipulation, loss, destruction or unauthorised disclosure or access.

Privacy Policy Changes

By using our website, you consent to the collection and use of this information by us.  If we decide to modify our Privacy Policy, we will post these changes on this page so that you are always aware of that information we may collect, how we use it and under what circumstances we disclose this information.

Contact Information

If you have any questions of comments about this Privacy Policy please feel free to contact us at [email protected] or at Wren Laboratories Ltd., 15 Towergate Business Park, Colebrook Way, Andover, Hampshire, SP10 3BB, United Kingdom